Refund and Cancellation Policy

1. How subscriptions are billed

Paid plans are billed in advance, either monthly or annually depending on the plan you chose. Your subscription renews automatically at the end of each cycle until you cancel it.

The Free plan costs nothing and never bills you.

2. Cancelling

You can cancel at any time from the Billing page in your account. No phone call, no email required.

When you cancel, you keep full access until the end of the period you have already paid for, and you are not billed again. We do not refund the unused remainder of a period that has already started.

3. When we will refund a subscription

If the service was substantially unusable and we could not put it right, ask us for a refund of the current period within 7 days of the charge.

Email privacy@ottosm.com with your account email address and a description of what went wrong. We review these individually and reply within 7 days. We would rather fix the problem than keep money for something that did not work.

4. Advertising spend is not refundable by us

This is the part people are most often surprised by, so we want to be direct about it.

When you run a paid campaign through OttoSM, the budget you set is charged by the advertising platform and paid to the advertising platform. That money never passes through us, so we are not able to refund it.

That includes cases where:

• The platform rejects, pauses or restricts your ad after it has started spending
• A campaign performs worse than you hoped
• Your ad account is restricted by the platform

Decisions about ad delivery, review and account standing are the platform's, not ours. If you believe the platform has charged you incorrectly, you will need to raise it with them, and we will help you gather whatever campaign records you need.

5. Failed payments

If a payment fails we retry it and let you know. Your access may be paused until it succeeds, but your data is kept safe during a grace period so nothing is lost if you simply need to update your card.

6. How approved refunds are paid

Refunds are returned to your original payment method through our payment processor, Razorpay. Once we approve one it usually reaches you within 5 to 10 working days, though the exact timing is set by your bank or card issuer.

7. Disputes

Please email privacy@ottosm.com first — most disagreements turn out to be misunderstandings we can sort out quickly.

If you are in India and remain unsatisfied, you can escalate to the Grievance Officer named in our Privacy Policy.