Data Deletion Request

Option 1 — Disconnect a single channel

Use this if you only want to remove one Facebook Page or Instagram account.

• Sign in to OttoSM
• Go to Settings, then Connections
• Find the channel and choose Disconnect

This takes effect immediately. We delete that channel's access token straight away, stop all scheduled publishing to it, and stop collecting any further metrics for it.

Option 2 — Delete your whole account

Use this to remove everything.

• Sign in to OttoSM
• Go to Account
• Choose Delete account and confirm

This removes your profile, your products, your posts and media, and every social connection within 30 days.

Option 3 — Ask us by email

If you cannot sign in, or you would rather we did it for you, email privacy@ottosm.com from the address on your account.

• Use the subject line: Delete my data
• Include your account email address
• Include the Facebook Page name or Instagram username, if you want a specific channel removed

We acknowledge your request within 7 days and complete it within 30.

Removing OttoSM from Facebook

You can also revoke our access from Facebook's own settings, which stops us reaching your data immediately:

• On Facebook, open Settings & Privacy, then Settings
• Go to Apps and Websites
• Select OttoSM and choose Remove

This cuts off our access at once. It does not by itself erase what we have already stored, so if you want that data deleted as well, please also use one of the three options above.

What we keep afterwards, and why

Two things survive a deletion request:

• Invoices and billing records, which tax and accounting law requires us to retain
• Anonymous, aggregated usage statistics that cannot be traced back to you or your business

Everything else goes.

How long it takes

Disconnecting a channel is immediate. A full account deletion completes within 30 days at the outside, and we email you to confirm when it is done. If you have not heard from us within 30 days, chase us at privacy@ottosm.com.